We assure our customers of the high-end quality, durability, and affordability of our genuine leather items. Before delivery, we examine each of our items multiple times carefully to avoid any damage or defect in the item. Although, in some cases, a customer can face such issues which may require return or exchange of the item. If your delivered item does not meet our quality standards, you can proceed with the return or exchange process.

If you receive any damaged or defective item; that occurred during the shipment, then you must report to us promptly within three days. Failing to inform us within the mentioned period can make you ineligible for the return/exchange/refund offer.

Sizing:

We have provided a detailed size chart against each item for the convenience of our customers. If you still have any issues regarding the size of your purchased item; you can contact us with the request of return at [email protected].

However, if you are unsure about the size of the item and need assistance; you can contact our customer support team who may help you in finding the perfect size.

Cancellation of Order:

Order cancellation is only possible when the item has not shipped. If the item has shipped, the customer must receive it to proceed with the return process. Refund is not applicable for customers who reject the delivered package.

Exchanges:

If you need to exchange the received item with any other item of our store, different sizes of the same, or if the item is damaged or defective, you can contact our customer support team at [email protected].

Refunds:

Our Return Policy permits customers to return the items in the original packaging within 30 days of purchase along with the receipt of purchase.

Upon receiving the returned item, we will examine it entirely to ensure that the item is unworn and the tags are not detached. Within a reasonable period, we will notify you via email; whether you are eligible for a return. Any item damaged by the customer cannot be refundable.

If you receive a damaged or defective item, you must promptly contact us with the issues discussed. As customer satisfaction is our top priority, you can send the defective item along with the details mentioned at [email protected].

Shipping:

We offer free shipping; therefore, shipping charges for all returns must be prepaid and insured by you. To ensure that you are sending your returned item to the correct location, kindly contact us at [email protected].

Need help?

Contact us at {email} for questions related to refunds and returns.